You will then receive a confirmation email with your case number and instructions about how to return. If you want to return the footwear please contact us via email first to get the return approved. Returns NO RISK 30 DAY EXCHANGES, RETURN AND REFUNDS If the cancel or exchange requests make after the dispatching,a $10 restocking fee will be charged as well. Once the returned to sender parcel is received we will send out a notification email to confirm the correct address, and we will keep your stock for two weeks only if we don't get a response from you. Please note that if the parcel is returned to sender due to the wrong address having been provided, you will need to pay a $10 restocking fee and if you want to cancel the order we will deduct a $10 restocking fee from your total refund. All deliveries are issued with a tracking number to track your parcel. We endeavour to process our orders as quickly as possible. Please also allow 1-2 business days for processing of your order.
We use either Australia Post and another premium courier for all deliveries within Australia and New Zealand.ĭelivery time is 1-6 business days from dispatch depending on where you are in Australia. We believe everyone deserves a FLATOUTbear.įLATOUT bears are the perfect little companion and comforter for a newborn or young baby.A "please phone home" stitched-in label with room for your phone number.Please choose your colour from the drop-down menu.Colours available - milk, honey, latte, licorice, chocolate, koala grey, pale blue, and rosie pink.Baby Safe Eyes and Nose - meets Australian and International toy safety Standards.Easy care - warm hand wash and dry in shade.30cm x 20cm or 12" x 8" (this may vary slightly as each bear is hand cut).Hand-made in China from Australian sheepskin (front & back).If you have a FLATOUTbear already, read no further because you know how fabulous they are: What can we say, everyone loves FLATOUTbears. They are just gorgeous. They're natural, plush, and luxurious - perfect for babies, kids, grannies. Soft, cuddly, and flat, the Genuine FLATOUTbear is handmade in China from Australian sheepskin shaped like a teddy bear.